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Reviews
“Fantastic.
We have been waiting for a book like this: the unabridged
story of building a strategic, web-based community
of practice in an organization that has made a full
commitment to the idea. You get it all: the conceptual
framework, the business rationale, the detailed processes
and workplans, the successes and the missteps, the
actual documents used, and the vision of where it
is all going. A must-read for anyone serious about
building strategic capabilities in organizations.”
-Etienne Wenger, co-author, ‘Cultivating
Communities of Practice’
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"Practical,
focused, specific, detailed. It doesn't get any better
than this! If you are looking for a case study in
supporting and leveraging communities of practice
for business success - this is it. Saint-Onge and
Wallace have created an indispensable guide for increasing
knowledge sharing and learning across the organization."
-Verna Allee, author, ‘The Knowledge
Evolution’ and ‘The Future of Knowledge’
"Hubert
Saint-Onge and Deb Wallace point us to the undeniable
core foundation of knowledge management -- that it
is, first and foremost, a collaborative and uniquely
human activity. Their book goes beyond a simple focus
on technology to provide a wealth of strategies and
tools for the more challenging, and ultimately more
valuable work of engaging people directly in the creation
and use of knowledge."
- Marc J. Rosenberg, Ph.D., Senior Director, Diamond
Cluster International, Author, ‘E-Learning: Strategies
for Delivering Knowledge in the Digital Age’
“Clarica
Life Insurance is one of the most admired knowledge
enterprises in the world. Here is the inside scoop
on how Clarica is creating business value by sharing
knowledge through its online communities. Hubert Saint-Onge,
Canada's best known KM strategist, and Deb Wallace,
community builder par excellence, have written an
engaging practitioner's guide on how to develop communities
of practice as forums for learning and knowledge sharing.”
- Chun Wei Choo, Ph.D., Associate Professor, Faculty
of Information Studies, University of Toronto, co-author,
‘Strategic Management of Intellectual Capital
and Organizational Knowledge,’ author, ‘The
Knowing Organization’
“With a
wealth of practical experience to augment their insightful
case study analyses, Saint-Onge and Wallace compellingly
demonstrate how communities of practice foster learning
and facilitate knowledge sharing to add value to an
organization and enhance its competitive advantage.”
- Lynne C. Howarth, Ph.D., Associate Professor &
Dean, Faculty of Information Studies, University of
Toronto
"Many people
talk about Communities of Practice, but few actually
know how to make them thrive and grow! In this book,
Hubert Saint-Onge and Deb Wallace generously share
their years of experience, from the strategic conceptual
plane to the tactical implementation process. It is
an essential companion to anyone seriously considering
Communities in an organizational setting."
- Eric E. Vogt, Founder and Director,
Communispace Corporation; CEO, the Interclass Network
“In spite
of the billions of dollars we spend on training every
year, we now know that most adult learning happens
person-to-person and by actively applying new ideas.
Communities of practice stimulate and support the
type of learning that leads to innovation and better
results. This book is a gold mine for understanding
how to stimulate and support communities of practice.”
- Joyce Wycoff, Co-Founder, InnovationNetwork
“This book is so valuable because it is intellectually stimulating and at the same time, it's chock full of practical advice. Through their success at Clarica, Hubert Saint-Onge and Deb Wallace have risen above all of the chatter about collaboration and have given us a best-of-breed primer for people who want to get results from communities of practice.”
- Diane Hessan, President & CEO of Communispace Corporation, author, ‘Customer-Centered Growth: 5 Strategies for Building Competitive Advantage’
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